A medium sized component remanufacturer had secured a contract with the Ministry of Defence. This involved the tracking of orders from many different satellites across the country and Europe. Not only this, but requests from the MOD needed actioning very quickly to maintain the contract timescales for replacement parts.
After analysing the process flow for this contract, software was written and integrated with the client's current systems which allowed for immediate notification of the correct satellite branch or driver when a request came in via email. This included scanned copies of the enquiry so the driver could action the request immediately without returning back to base.
The system also provided alerts to the contract manager when targets were in danger of not being met so that urgent action could be taken as soon as possible to prevent deadlines being missed.